Maintenance & Support

Maintenance-300x189-2Our highly skilled and well-trained service team provides enterprise with all-round service support during and after the implementation. We provide a wide range of service support to meet your specific needs and budgets, from on-site support to mailing in depot repair, and from maintenance agreements to time based options. In addition, we also offer calibration and testing, spare parts and material replacement, troubleshooting, consultation, etc.
  • On-site service
  • Depot repair
  • Materials replacement
  • Migration service
  • Regular preventive maintenance
  • Software maintenance
  • Tuning & testing
  • Hotline support
Our maintenance support services include:
Comprehensive Hardware Service

Factory Authorized Depot Service and Onsite Support Include:

  • Advance Exchange
  • Equipment Calibration
  • Firmware Update
  • Hardware inspection and diagnosis
  • Network connectivity troubleshooting
  • Parts replacement
  • Software Assurance Service
  • Professional Helpdesk Service and Onsite Support Include:
  • Defect Identification and Reporting
  • Enhancement and Change Request Submission
  • Functional and Operational Support
Software Assurance Service 

Professional Helpdesk Service and Onsite Support Include:

  • Defect Identification and Reporting
  • Enhancement and Change Request Submission
  • Functional and Operational Support
  • Installation and Configurations
  • Problems Diagnosis and Resolutions
  • Software Update – Major and Minor Release
Service Level Agreement (SLA)

The customer-oriented service plan in contract basis covers a range of quantitative and qualitative requirements including service availability, response and target resolutions times, problem severity levels definition, service limitations and incident escalation procedures to address every unique and critical business environment.

Preventive Maintenance Service

Prior to equipment failure or further degradation, our professional service team conducts systematic inspections, detections and reconditions activities on a regularly scheduled basis so as to prolong the service life of equipment and minimize the impact of operational requirements.

On-Demand Support Service 

With the provision of a range of flexible, cost-effective and emergency support upon ad-hoc requests, such as out of scope services delivery and critical system failure recovery by our highly responsive technical resources, this kind of services fulfill in general the requirements of small businesses.